9. FAQ Policy Page
Frequently Asked Questions
Last updated: Today
How Long Does Shipping Take?
Orders are usually processed within 1 to 3 business days.
After dispatch, delivery usually takes 3 to 7 business days.
Delivery times are estimates and may vary during busy periods, public holidays or due to carrier delays.
Where Do You Ship From?
Some orders are shipped directly from our trusted suppliers.
This may include suppliers located overseas, including China.
We do this to make fulfilment more efficient and avoid unnecessary handling delays.
Do You Offer Free Shipping?
Yes, we offer free shipping across the United Kingdom.
Do You Offer Returns?
Yes, Harlow & Reed offers a 30 day money back guarantee.
Please contact us within 30 days of receiving your order at:
How Do I Start a Return?
Email us at:
Please include your name, order number, reason for return and photos if the item is damaged, faulty or incorrect.
Please do not return an item before contacting us. Once your return has been approved, we will provide you with the appropriate return instructions and return address.
Who Pays for Return Shipping?
For change of mind returns, size changes or unwanted items, the customer is responsible for return shipping costs.
If the approved return address is with our supplier in China, the customer is responsible for arranging and paying for the return shipping to that address.
This does not affect any statutory rights you may have under applicable UK consumer law.
When Will I Receive My Refund?
Once your return has been received and approved, we will process your refund to the original payment method.
Your bank, card provider or payment provider may need additional time to complete the refund.
What If My Item Is Faulty or Incorrect?
Please contact us as soon as possible at:
Include your order number, a description of the issue and clear photos of the item and packaging.
We will review the issue and help you with the next steps.
Nothing in this FAQ limits any statutory rights you may have under applicable UK consumer law.