3. Privacy Policy
Last updated: Today
This Privacy Policy describes how Harlow & Reed collects, uses and protects your personal information when you visit or make a purchase from harlowreed.com.
By using our website, you acknowledge the collection and use of information as described in this Privacy Policy.
Information We Collect
When you visit our website or place an order, we may collect information such as:
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Your name
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Email address
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Phone number
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Billing address
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Shipping address
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Order details
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Payment confirmation details
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Device and browser information
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IP address
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Website activity, such as pages viewed and products added to your cart
We only collect information that is reasonably necessary to operate our store, process orders, improve our website and provide customer service.
How We Use Your Information
We may use your information to:
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Process and fulfil your order
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Send order confirmations and shipping updates
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Respond to customer service requests
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Manage returns, refunds and exchanges
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Improve our website and shopping experience
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Detect fraud or security issues
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Send marketing emails, where you have consented or where otherwise permitted by applicable law
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Comply with legal and tax obligations
Shopify
Our store is hosted on Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
Your information may be stored and processed through Shopify's data storage, databases and applications.
Payments
Payments are processed securely through trusted payment providers.
Harlow & Reed does not store your full credit or debit card details.
Depending on the payment method you choose, your payment may be processed by providers such as credit or debit card networks, Apple Pay, Google Pay, Shop Pay or other secure payment services available at checkout.
Sharing Your Information
We may share your information with trusted service providers where necessary to operate our business.
This may include:
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Shopify
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Payment processors
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Shipping carriers
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Suppliers and fulfilment partners
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Customer support tools
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Email marketing platforms, where applicable
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Analytics and website performance tools
We only share information where needed to provide our services, process orders or comply with legal requirements.
Direct Supplier Fulfilment
Because some orders may be shipped directly from our suppliers, including suppliers located overseas, we may need to share relevant order and shipping details with those suppliers.
This may include your name, shipping address, order details and contact details where required for fulfilment and delivery.
Marketing Emails
If you subscribe to our email list, we may send you updates about new arrivals, offers, sale events and store news.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
Cookies
Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, analyse website traffic and support checkout functionality.
Where required by applicable law, we will ask for your consent before using non-essential cookies.
You can also manage cookies through your browser settings. Some cookies are necessary for the website to work properly.
Data Security
We take reasonable steps to protect your personal information.
However, no method of transmission over the internet or electronic storage is completely secure.
We use trusted platforms and service providers to help keep your information safe.
Data Retention
We keep your personal information only for as long as reasonably necessary to provide our services, manage orders, comply with legal obligations, resolve disputes and maintain appropriate business records.
Your Rights
Depending on applicable UK data protection law and your circumstances, you may have rights relating to your personal information, including the right to request access to, correction of or deletion of your personal information.
You may also have the right to object to or restrict certain processing and, where processing is based on consent, withdraw your consent.
To make a privacy request, contact us at:
International Data Transfers
As some of our suppliers, fulfilment partners and service providers may be located outside the United Kingdom, your personal information may be transferred to or processed in other countries.
Where required, we take reasonable steps to ensure that such transfers are handled in accordance with applicable data protection requirements.
Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page.
Contact Us
For privacy questions or requests, contact us at:
Harlow & Reed
Email: info@harlowreed.com
Website: harlowreed.com